Refund policy

Returns & Exchanges

We want you to be happy with your purchase. Please review our policy below before placing an order.

🔁 Returns

Returns are accepted within 14 days of delivery.

Items must be:

  • Unworn
  • Unwashed
  • In original condition and packaging

Items purchased at full price are eligible for return.

Items purchased at a discounted or promotional price are not eligible for returns or refunds.

Approved refunds are issued to:

  • Store credit or
  • Original payment method (excluding shipping costs)

🔄 Exchanges

We offer free exchanges for:

  • Wrong size
  • Defective items
  • Incorrect items received

Exchange requests must be submitted within 14 days of delivery.

Our goal is to make sure you receive the correct product.

❌ Items Not Eligible for Return

The following items cannot be returned:

  • Items purchased at a discounted or promotional price
  • Items that have been worn, washed, or used
  • Items damaged due to misuse
  • Hygiene-sensitive items once worn

🚚 Shipping Costs

  • Return shipping costs are the responsibility of the customer.
  • Exchange shipping is covered by us.

⚠️ Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

We will resolve the issue at no additional cost.

⏳ Processing Time

  • Returns and exchanges are processed within 3–5 business days after we receive the item.
  • Refunds may take 5–10 business days to appear, depending on your payment provider.

📩 How to Start a Return or Exchange

Please email [your support email] with:

  • Your order number
  • Reason for return or exchange

Our support team will guide you through the next steps.

Thank you for shopping with us 🤍

We appreciate your support.